In Person, Phone & Email Consulting
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SJSU Student Computer Service (SCS) offers in-person, phone, and email consultation to SJSU students seeking help with library computing technologies. Services are available during regular King Library operating hours.
The SCS provides assistance with the following:
- Troubleshooting remote access to the Library's electronic resources
- Configuring personal laptops for use with the Library's personal laptop network
- Use of library desktop computer stations -- including making and canceling a library computer reservation
- Resetting of Library PINs
- Using the campus wireless network
- Activating and maintaining SJSUOne accounts (Note that only the University Helpdesk can reset passwords.)
- Receiving, documenting, and relaying reports of problems with Library computers, access ports, and network access to the Library Information Technology Unit.
- Referrals to appropriate University services and associated vendors
How to Get Help
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This page last updated September 26, 2008 by the
Web Team