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Why the remote access restriction? |
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San Jose Library — as a collaboration of San Jose Public Library (SJPL) and San Jose State University (SJSU) Library — lets the clientele of both libraries share hardcopy material owned by both libraries. For example, SJPL patrons can checkout SJSU books.
However, with electronic resources, the joint library must work within restrictions imposed by electronic resource providers that the libraries limit remote access to their own clientele. From the providers’ perspective, the clientele of SJSU are the students and faculty of SJSU, and the clientele of SJPL are the residents of San Jose.
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Why don't both libraries subscribe to all of the electronic resources?
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It is too expensive and largely unnecessary. Subscription prices are based, in part, on the size of the clientele of an institution. The size of the SJPL clientele — the population of San Jose — is at least 32 times the size of the SJSU clientele. This is why SJSU, with a comparable budget to SJPL, can provide so many more databases. Also, the electronic resources of each library are selected for the clientele of that library and are not usually the best resources for the other clientele.
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| What is the difference between the SJSU and SJPL collections? |
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The scope of both collections is similar: you can find something on most subjects in either collection. They differ in that the content is selected to meet the needs of different clientele:
- The academic resources are specialized, are often written at a "scholarly" level, and are selected to support the SJSU curriculum.
- The public resources are more general, have more “popular” or readable content, and are selected to meet the lifelong learning needs of the general community.
For most public users, the academic resources would be unnecessarily difficult to use. For exceptional circumstances, though, any customer, public or academic, using library equipment inside the King library can access almost all electronic resources from either collection.
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| Why can't I use my iPod with this service? |
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See answer here: http://www.overdrive.com/resources/drc/devicesfaq.asp#3
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| What digital audio devices can play library downloadable audio content? |
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Generally, a digital audio player should work if it can play Digital Rights Management (DRM)-protected Windows Media Audio (wma) files and is designed to play music, i.e., not a voice recorder. Here are links to netLibrary and OverDrive compatibility pages:
Note: We are eagerly awaiting for our vendor to provide us with MP3 files that
will be playable on iPods. They will become available to our library
sometime between now and the end of 2008. Until they arrive, only devices
that can play WMA are able to play library-supplied downloadable audio
books.
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| Why can't downloadable content be downloaded to library computers? |
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Downloading digital content to public computers is not available because DRM — the copyright protection scheme the library is required to use with digital content — links individual computers to individual users. Library computers cannot be linked to individuals because they are communally used — available to all.
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| How can I get a Pimsleur eBook to fully download? |
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Sometimes there is a problem between library and vendor equipment that prevents a complete download of a Pimsleur (netLibrary) audio file. Try this workaround...
- If you have not already done so, log in the normal way, create a netLibrary account (see link in upper right corner of the netLibrary page) and checkout your desired titles.
- Open up a new browser window and go straight to the netLibrary website, www.netlibrary.com, bypassing the library equipment.
Log in with the username and password you created in step 1. Once you have logged in, click on "Checked out items" in the upper right corner, select the title you have already checked out and download it. The download should then proceed correctly.
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| Who to contact for more help |
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For help on how to look for an ebook or use a database: See Ask a Librarian
For technical support on:
Still Stumped? - Contact Library eBook Support: sjplebooksupport@sjlibrary.org
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