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REFERENCE BY APPOINTMENT POLICY

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Statement of Policy & Text
King Reference Unit’s (KRU) Reference-By-Appointment service offers in-depth research consultations with a librarian with appropriate subject expertise.

Need for the Policy
  • A consistent standard of customer service must be ensured.
  • The scope of the reference-by-appointment service available to library patrons needs to be defined.
  • Patrons request the service.
Requirements & Guidelines
Scope

  • The SJSU academic community often requires in-depth consultation with a subject specialist to satisfactorily meet the demands of their research.
  • The SJPL community requires in-depth consultation with a subject specialist to satisfactorily meet the demands of their research.
  • In-depth instruction on databases or Internet use is referred to the appropriate librarian subject specialist for a reference-by-appointment.


Service Parameters

Referrals to a subject specialist are made when:
  • The librarian on either the Reference Desk or Telephone Reference determines the patron has an in-depth research question and would greatly benefit from an appointment with a subject specialist
  • A Faculty member, student or community member requests a consultation with a subject specialist
    All Librarians are expected to:
    • Provide appropriate specialized instruction, if possible
    • Perform these consultations at times other than assigned Reference desk and telephone assignments.
Applicable Personnel/Departments
King Reference Unit

Approval(s)

Reviewed and approved by: Signature/Name Date of Approval
Head, SJSU Academic Services  Sandra Belanger  1/25/06 
Manager, SJPL Reference & Web Services   Joan Bowlby  1/25/06 


Distribution
http://www.sjlibrary.org/legal/policies.htm

History & Dates
Category of Policy: User Services
Author(s):
Authorized by: Sandra Belanger & Joan Bowlby
Date Written: 11/15/05
Date Effective: 11/15/05
Date(s) of Revision(s):1/24/06

References
A. King Library Reference Services Unit Policy

ID#: PL_169
Supersedes/amends: New


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