LIBRARIES ~ The San Jose Way: Consulting Service Modules

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Consulting Service Modules Modules \| Consulting Details & Recommendations \| Pricing Information Consulting Service Modules General format includes structured presentations to individuals or groups describing philosophy, strategy, and implementation issues followed by discussion, guided tours, or hands-on consultation that moves the concept from theory to action. Nature of the "hands-on consultation" is dependent upon location. There is no limit to the number of attendees. We encourage you to bring in key stakeholders to assist in your implementation. Consultation at San José Public Library or off-site consultation at your library. Visit us for first-hand observation or we'll visit you.
1: Introduction Module		LIBRARIES ~ The San José Way: The Big Picture

2: Self-Service Module		Self-Service Strategies for Customer Empowerment

3: Customer Service Module		Customer Service for 21st Century Libraries

4: Design Module		From Drab to Dynamo: Remodeling on a Budget

5: Collection Merchandising Module		Collection Management, Retail Practices and Merchandising

6: Tour Module		Customized Tours/On-site Consultation on a Specific Aspect



7: Staff Empowerment Module		Staff Buy-in and How to Make That Happen

This page last updated February 17, 2009 by the Web Team

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