Customer Service Module
Customer Service for 21st Century Libraries
Presentation and discussion describing the rationale for a customer
service shift in the library profession, the four primary principles
of the customer service model, and a variety of implementation issues. Topics include:
- Leading an organization through change
- Staff training and cross-training
- Developing flexibility and risk-taking
- Redefining customer service
- Everyone serves youth
- Everyone is a teacher
- Dialogue and discussion
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This page last updated February 17, 2009 by the
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