Staff Empowerment Module
Staff Buy-In and
How to Make That Happen (at SJPL only)
A 1.5 hour session with a staff member, who was a self-proclaimed
nay-sayer at the beginning of the LIBRARIES
~ The San José Way initiative. She discusses why she
felt negatively, what you may expect from your own staff, what made
her change her mind, and strategies that increased her "buy-in"
that you may want to employ with your own staff (or a panel discussion
with multiple staff members).
Topics include:
- Creating a sense of urgency
- Listening to your staff
- Fear factor
- Customer perceptions vs. staff perceptions
- Coaching
- Celebrating
- Continuously improving
Please select a link for more information:
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This page last updated May 31, 2007 by the
Web Team
